Contact Support

The Support Team provides easy access to expert advice on all your IDBLUE products during business hours from 8:00 AM to 3:30 PM EST. Contact us via:

  • Website by completing the form below
  • E-mail us at :
  • Call toll free 1-866-304-RFID ext 2

If you are experiencing problems with your IDBLUE reader and you purchased the device from an Authorized IDBLUE Reseller, please contact the Reseller for Support and they will initiate contact with us on your behalf. Otherwise, please complete and submit the form below to initiate contact:

    

Required Information

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(If Critical, please call IDBLUE Support @ 1-866-304-RFID ext. 322 after submitting)
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Please complete Optional Information as necessary

What was done before/after and specific error messages
    

Optional Information

    

Category: IDBLUE Device


viewable on bottom of device

viewable from IDBLUE Manager Dashboard

viewable from IDBLUE Manager Dashboard
    

Category: Reseller

    

Category: Environment


Please describe the steps necessary to recreate the symptoms so we can attempt to duplicate.
    

Category: Bluetooth Details



Other: