Frequently Asked Questions / I am trying to switch on my IDBLUE device but the device is not responding.

The device may become unresponsive for a number of reasons…

Battery level is too low to turn on. Please ensure that the device is fully charged and that you are pressing the Power Button for at least 2 seconds. To make sure the battery is charged, when plugged into a USB wall charger, it should display a Device Status LED color to indicate battery level:

  • Red – Battery is critically low and would not be able to turn on for long if at all. Please charge as soon as possible.
  • Yellow – Battery is low
  • Green – Battery is acceptable
  • Off – Battery is at 100%

For more information, please refer to the IDBLUE User’s Guide (User Feedback¬†Section) on the IDBLUE Documentation page.

The device is in an unknown state. If the device gets into an unknown state and the power button has no effect, you can do a “Double Button Reset” – hold down rear and front buttons at the same time. You should see both front and rear LEDs light up for 2 seconds and then turn off. Release the buttons and the device should restart and power up as if it was power cycled.

Posted in: Device Troubleshooting