This is a known issue with HID profile devices in general. Our IDBLUE HID profile device is recognized as a secondary keyboard and, by default, a smartphone may disable viewing the onscreen keyboard.
You can toggle the onscreen keyboard by pressing the power button when connected.
Once you pair with the IDBLUE HID device:
- Go to Settings and select “Language and input”.
- Click on “Default” (Or “Current Keyboard” in Android 5.0+) located just under the “Keyboard and input methods” heading to open the “Choose input method” dialog.
- Turn the “Hardware physical keyboard” OFF (or on Android 5.0+, it’s referred to “Hardware: Show input method”.
This setting will toggle the onscreen keyboard when you select a text field when paired with our HID profile device. If you have any other questions, please contact IDBLUE Support.