FAQ Categories IDBLUE Questions Archive - IDBLUE

Are IDBLUE devices intrinsically safe?

Posted on June 25th, 2014

Our devices are currently going through the certification process for Class I Div 2 (C1D2) certification. If you would like to get notified when certification is complete, please notify IDBLUE Support with your contact information. For more information regarding ANSI/NFPA areas description classification,… [Read More]

When using the HID version of IDBLUE devices, I don’t have the onscreen keyboard anymore!

Posted on June 24th, 2014

This is a known issue with HID profile devices in general. Our IDBLUE HID profile device is recognized as a secondary keyboard and, by default, a smartphone may disable viewing the onscreen keyboard. iOS: You can toggle the onscreen keyboard by pressing the power… [Read More]

What is Bluetooth SPP and HID? Which device version do I need?

Posted on June 24th, 2014

When connected via Bluetooth, our devices are configured to use one of the following Bluetooth predefined profiles: Serial Port Profile (SPP) – The IDBLUE device is configured using the Bluetooth serial port driver that can send and receive commands using our IDBLUE… [Read More]


Posted on June 20th, 2014

We have created a Quickstart reader demonstration video for our customers to see how easy it is to use our devices! You can also read our IDBLUE User’s Guide on our IDBLUE Documentation page to help familiarize yourself with HF and UHF devices… [Read More]

Are there any proper handling procedures for IDBLUE devices?

Posted on June 19th, 2014

IDBLUE devices are always using power (even small amounts when off to maintain the device internal clock ). To prevent permanent battery damage when the battery is left at critically low levels for long periods, customers must follow proper handling procedures to maintain… [Read More]

How do I pair your device over Bluetooth?

Posted on June 19th, 2014

To pair our devices via Bluetooth: Step 1: Turn on your IDBLUE device. Step 2: Go into your System Bluetooth Settings. Windows: Find the Bluetooth icon located in the system tray in the bottom right side of your desktop. Click on the… [Read More]

My capacitive stylus tip is damaged/lost. How do I get a replacement?

Posted on June 19th, 2014

If a device has a damaged/torn/missing tip (does not work with a capacitive screen device), the tip and ring that hold it in place are easily replaceable and spares are available upon request. Please contact IDBLUE Support for more information.

My IDBLUE device isn’t scanning properly. Help!

Posted on June 19th, 2014

Diagnosing Tag Scanning Issues: For a detailed description on how to properly scan for a tag, please refer to the User’s Guide on our IDBLUE Documentation page. If a device is not able to read a tag, you can verify… [Read More]

How does IDBLUE devices communicate with a computer?

Posted on June 19th, 2014

Communication with a Pocket PC, tablets, laptops and PCs is provided over Bluetooth and USB.

Are IDBLUE.HF and IDBLUE.UHF devices FCC Certified?

Posted on June 19th, 2014

IDBLUE.HF has compliance with FCC Part 15 – Subpart C, Paragraph 15.225 Industry Canada RSS-210, Issue 8 for Operation in the band 13.110 to 14.010 MHz. All tests were conducted using measurement procedure ANSI C63.4-2003. IDBLUE.UHF has compliance with FCC Part 15 – Subpart… [Read More]