FAQ Categories Device Troubleshooting Archive - IDBLUE

My IDBLUE device isn’t powering on or charging. Help!

Posted on June 19th, 2014

For more information, please see our IDBLUE User’s Guide on the IDBLUE Documentation page. Diagnosing Battery Issues: A good battery should be able to charge up to 100% battery level and maintain 90%+ for over 30 minutes. You can check… [Read More]

I am trying to read/write the user memory of the tag. I am in proximity to the tag but the Reading Status LED remains blue.

Posted on June 13th, 2014

A read/write operation to/from a tag’s user memory is a longer operation than a simple tag ID read/write. Depending on the amount of information stored on the tag, it can take much longer to read/write. Please ensure that you keep… [Read More]

I am trying to read a tag but keep seeing a red Action LED indicating an unsuccessful scan.

Posted on June 13th, 2014

This could happen for a number of reasons: The device could not energize a tag for communication Our devices are designed to be low powered near-field mobile RFID devices with scan ranges of 2-4 cm. IDBLUE.HF uses a directional HF RFID antenna at… [Read More]

If my IDBLUE HF device has an onboard memory, why is it that my tag scans are not getting saved?

Posted on June 13th, 2014

IDBLUE HF’s on-board memory only saves information when set in Tag Store Disconnected Mode (not in Tag Verify Disconnected Mode or when it is connected to an application). Refer to the IDBLUE Device operating mode FAQ Question or the Operating Modes section… [Read More]

I have established connection to the device and having successful reads. However, the information of my reads is not being communicated back to my host application.

Posted on June 13th, 2014

For Developers: When developing this can happen for a few reasons: The IDBLUE device sends the information back to the host application asynchronously via the established Bluetooth connection. Ensure that the connection is active and that the application is properly… [Read More]

My IDBLUE device disconnects from my application without any warning.

Posted on June 13th, 2014

The IDBLUE device can disconnect from the application under any of these circumstances: The IDBLUE device is not within range of the PDA or computer hosting the application. Move the IDBLUE device within Bluetooth range to re-establish the connection. The… [Read More]

I am trying to search/connect to the IDBLUE device via Bluetooth but the operation continues to fail.

Posted on June 13th, 2014

Please make sure the device is put in Bluetooth Discoverable mode when searching. Also, IDBLUE devices come with a Bluetooth Timeout device setting that turns off  Bluetooth on the IDBLUE device if the device does not have an active Bluetooth connection…. [Read More]

I am able to search my IDBLUE device from the application, but cannot connect using Bluetooth.

Posted on June 13th, 2014

Your PDA or computer may be looking to exchange passkeys. If you are not noticing a prompt asking you to enter a passkey, please access the Bluetooth module of your PDA or computer and add the device first before attempting… [Read More]

I plugged in my IDBLUE device for charging over a wall unit, but the Device Status LED does not indicate charging.

Posted on June 13th, 2014

The charging circuitry is not receiving power or is defective. Ensure that the wall electrical outlet has power. To confirm, switch to another wall outlet. You may have a defective/non-compliant USB wall charger. To confirm, switch with a compliant USB 2.0+ dedicated… [Read More]

I just noticed that my Device Status LED has switched from blinking yellow and blue (or magenta) to blinking red and blue (or magenta).

Posted on June 13th, 2014

The battery status LED is designed to show the following colors (for scale, approximately 8 hour usage time on a fully charged device): 5 hrs = Green (Over 65% battery level) 2.5 hrs = Yellow (between 35% and 65% battery level) 0.5 hrs =… [Read More]